• As the first point of contact, you take responsibility for our users and provide competent support with questions and issues related to our software.
• You handle support requests via phone, email, and chat, ensuring high customer satisfaction with fast and solution-oriented responses.
• You analyze requests, develop pragmatic solutions, and forward complex cases in a structured way to our development team.
• You maintain and expand our knowledge base (FAQs, how-tos, troubleshooting guides) so that our customers can quickly find answers on their own.
• You continuously collect feedback, identify patterns, and share improvement suggestions with our product and tech teams.
• When required, you support software implementations, trainings, and workshops, contributing your understanding of user behavior and challenges.

• Experience in IT support, ideally in helpdesk or product support roles, and familiarity with common ticketing tools
• Excellent communication skills in German and English, combined with an empathetic, service-oriented approach to customers
• Quick comprehension and strong technical understanding, enabling you to adapt efficiently to new systems and processes
• Solution-oriented and independent working style, paired with strong team spirit
• Motivation to continuously improve support processes and customer experience

• Hybrid work in a 3/2 model – three days in the office, two days remote – balancing your personal needs with project requirements
• Modern technical equipment for your (home) office as well as an accessible workplace in our office close to Frankfurt Central Station
• Exciting projects and clients in a highly relevant field, working in a German- and English-speaking team
• Open communication, flat hierarchies, and a strong culture of feedback and learning from mistakes
• Individual and continuous qualification as well as opportunities for personal development
• Weekly Breakfast Club for cross-team exchange, plus regular team events to strengthen collaboration

This role is versatile and offers you the opportunity to get involved in different areas depending on current projects and your strengths. Your tasks will include:

• Platform and project management: Support in the development of user stories and features for our ‘Werkforce’ platform as well as collaboration in the Scrum team to prioritise tasks and ensure efficient project management.
• Analyses and business development: conducting market and competitive analyses, identifying growth opportunities and developing and implementing business development strategies. You will also assist in the preparation of presentations and pitches for new business opportunities.
• Community management and website maintenance: support in the planning and implementation of workshops for content creators, regular creation of content for our community as well as maintenance and management of our WordPress-based website.
• Consulting and customer communication: Collaboration in advising and supporting customers in digital projects, especially in the area of data science and customised solutions. You will actively support the development of strategies and help to tailor data solutions to the needs of customers.

• You are enrolled as a student in a relevant degree programme (e.g. economics, computer science, data science, marketing, business development).
• Initial experience in platform management, business development, consulting or community management is an advantage.
• You work independently, are communicative and enjoy working with digital technologies.
• You have a very good command of German and English.
• You are familiar with agile working (SCRUM, KANBAN) and can react flexibly to changes.

• Exciting projects in a dynamic environment.
• Flexible working hours and hybrid working options (home office/presence).
• A committed team that supports you in your further development.
• The opportunity to contribute to the design and further development of innovative products.