• You accompany and support our customers with the introduction of new IT solutions
• You are in direct contact with the users of our systems and answer their questions
• You process enquiries both by telephone and by e-mail and respond to the needs of the users, optionally you are part of our training team and support the onboarding of new users
• You solve enquiries and problems yourself or communicate them clearly to our development team
• You support our users in the use of new and existing applications and maintain the internal reference works, create documents and coordinate content with our customers
• You enjoy helping to shape and professionalise processes

• You have already gained experience in customer contact, e.g. by working in product support or in a training team (introduction/support of IT systems)
• You are communicative, always curious with an affinity for IT products and can work both independently and in a team
• You enjoy understanding our IT products and explaining them to users as well as communicating feedback to our tech team
• You have a good command of English and German to communicate effectively with customers and the team
• a passion for tech, interest in and ideally even experience working with traditional customers (cities, trade unions, associations, foundations, etc.) round off your profile

• Hybrid working: flexible working hours remotely or in a co-working atmosphere are our basis for a good work-life balance.
• Your workplace has modern, technical equipment, both for your (home) office and in our barrier-free office in the immediate vicinity of Frankfurt's main train station
• Communication at eye level, flat hierarchies and an open feedback and error culture are an integral part of our corporate culture
• Exciting projects and clients in a highly relevant field as well as a German/English speaking team are waiting for you.
• Together we work on your individual and continuous qualification and further development
• Our weekly Breakfast Club enables personal exchange across teams, and regular team events strengthen our cooperation.

• You have a deep understanding of the requirements and needs of our customers, and together you develop visions and concepts for digitalisation projects.
• You transform the requirements and needs of our customers into structured and comprehensible user stories with clear success criteria.
• You are the contact person for the implementation teams and communicate at the axis of team, project manager and client.
• Digital solutions inspire you, so you are informed about current industry trends and developments. You are up-to-date on current app offerings and their DNA (structure, processes, profiling).
• You work in a structured manner and maintain an overview at all times. You manage your team efficiently and are able to provide information about the current project status and progress.

• You have successfully completed your (Bachelor's) degree.
• You already have sound professional experience in project management, experience with a start-up background is desirable.
• You are characterized by high analytical and problem-solving skills. You are interested in working with clients in the non-profit or public sector or already have some experience.
• Your pronounced hands-on mentality enables you to communicate excellently with your team. German and English language skills, both oral and written, complete your profile.

• Hybrid working: flexible working hours remotely or in a co-working atmosphere are our basis for a good work-life balance.
• Your workplace has modern, technical equipment, both for your (home) office and in our barrier-free office in the immediate vicinity of Frankfurt's main train station
• Communication at eye level, flat hierarchies and an open feedback and error culture are an integral part of our corporate culture
• Exciting projects and clients in a highly relevant field as well as a German/English speaking team are waiting for you.
• Together we work on your individual and continuous qualification and further development
• Our weekly Breakfast Club enables personal exchange across teams, and regular team events strengthen our cooperation.

• You manage an experienced and motivated team.
• Against the background of the project goals and the customer requirements, you define the detailed requirements/ user stories for our implementation teams and develop and coordinate these with the customer.
• You define/ develop detailed requirements with a focus on system integration, interfaces (including REST, SOAP, WSDL), system architectures and technical requirements as well as the technical environment of our customers.
• Together with our system architects and customers, you define/ develop detailed requirements.
• You have a deep understanding of the mechanics and architecture of our core products and their customers and know their requirements, this enables you to evaluate the requirements and answer the questions of the team or the customer.
• Digital solutions inspire you, so you are informed about current industry trends.

• You have successfully completed your Bachelor's degree in computer science, information technology or a related field.
• You already have sound professional experience in a relevant technical environment.
• You work in a structured manner and maintain an overview at all times. You manage your team efficiently and are able to provide information about the current project status and progress.
• Your pronounced hands-on mentality enables you to communicate excellently with your team. German and English language skills, both oral and written, complete your profile.

• Hybrid working: flexible working hours remotely or in a co-working atmosphere are our basis for a good work-life balance.
• Your workplace has modern, technical equipment, both for your (home) office and in our barrier-free office in the immediate vicinity of Frankfurt's main train station
• Communication at eye level, flat hierarchies and an open feedback and error culture are an integral part of our corporate culture
• Exciting projects and clients in a highly relevant field as well as a German/English speaking team are waiting for you.
• Together we work on your individual and continuous qualification and further development
• Our weekly Breakfast Club enables personal exchange across teams, and regular team events strengthen our cooperation.

• You are the responsible project manager for our customers' digitisation projects.
• You are the interface between customers and product owners and develop excellent solutions together with our team of software developers and designers.
• You are in intensive exchange with our customers and understand their requirements. On this basis, you develop mockups and prototypes and define EPICs.
• You always keep an eye on the progress of the project as well as the project budget and the project duration, report on the project status and solve potential challenges with confidence.

• You already have sound professional experience in project management, ideally in agile projects and/or with a digital background as well as in leading international project teams
• You love to take on responsibility and are able to quickly grasp and prepare complex contexts.
• Your pronounced hands-on mentality enables you to communicate profitably with customers and your team. German and English language skills, both oral and written, complete your profile.

• Hybrid working: flexible working hours remotely or in a co-working atmosphere are our basis for a good work-life balance.
• Your workplace has modern, technical equipment, both for your (home) office and in our barrier-free office in the immediate vicinity of Frankfurt's main train station
• Communication at eye level, flat hierarchies and an open feedback and error culture are an integral part of our corporate culture
• Exciting projects and clients in a highly relevant field as well as a German/English speaking team are waiting for you.
• Together we work on your individual and continuous qualification and further development
• Our weekly Breakfast Club enables personal exchange across teams, and regular team events strengthen our cooperation.

This role is versatile and offers you the opportunity to get involved in different areas depending on current projects and your strengths. Your tasks will include:

• Platform and project management: Support in the development of user stories and features for our ‘Werkforce’ platform as well as collaboration in the Scrum team to prioritise tasks and ensure efficient project management.
• Analyses and business development: conducting market and competitive analyses, identifying growth opportunities and developing and implementing business development strategies. You will also assist in the preparation of presentations and pitches for new business opportunities.
• Community management and website maintenance: support in the planning and implementation of workshops for content creators, regular creation of content for our community as well as maintenance and management of our WordPress-based website.
• Consulting and customer communication: Collaboration in advising and supporting customers in digital projects, especially in the area of data science and customised solutions. You will actively support the development of strategies and help to tailor data solutions to the needs of customers.

• You are enrolled as a student in a relevant degree programme (e.g. economics, computer science, data science, marketing, business development).
• Initial experience in platform management, business development, consulting or community management is an advantage.
• You work independently, are communicative and enjoy working with digital technologies.
• You have a very good command of German and English.
• You are familiar with agile working (SCRUM, KANBAN) and can react flexibly to changes.

• Exciting projects in a dynamic environment.
• Flexible working hours and hybrid working options (home office/presence).
• A committed team that supports you in your further development.
• The opportunity to contribute to the design and further development of innovative products.